1. Who We Are
This website, www.sailtel.com, operates under the Sailtel brand. The business operating the website is kangsien Limited, a company registered in Hong Kong. Our registered address is Flat 917B, 9/F, Tower A, New Mandarin Plaza, No. 14 Science Museum Road, Tsim Sha Tsui, Yau Tsim Mong, Kowloon, Hong Kong. For questions about privacy and personal data, please contact support@sailtel.com.
2. Personal Information We Handle
Depending on how you use our website, we may collect or receive the following information:
- Contact details, such as your name, company, email address, telephone number and billing or delivery address.
- Order information, such as products ordered, amounts, purchase history, transaction status, tracking information, and customer service correspondence.
- Account information, if you register an account, including username and settings. Passwords are handled by the website’s authentication systems rather than shared with support staff in readable form.
- Technical information, such as your IP address, browser or device information, pages visited, site interaction, and cookie identifiers where such collection is enabled.
- Information you voluntarily provide when you contact our sales or technical support team.
3. How We Use Information
We use relevant personal information to respond to enquiries, review compatibility questions, process and deliver orders, communicate about purchases, provide support, manage returns and warranty matters, maintain accounts, prevent fraud, comply with legal and accounting duties, secure our systems and improve website operations. Where legally permitted, we may use information to understand website performance or send marketing communications; you can opt out of marketing communications using the instructions provided or by contacting us.
4. Payments and Service Providers
When online payment services are available, payments may be handled by independent payment service providers, which may include Stripe or PayPal where enabled at checkout. Those providers process payment-related information under their own privacy notices and security practices. Sailtel may receive payment confirmation, transaction references and limited billing information to administer orders; we do not require customers to send complete card numbers by email.
We may share only the information needed with service providers supporting ecommerce hosting, website security, payment processing, fraud prevention, shipping, logistics, communication, analytics or customer service, as appropriate to the service used. We may disclose information where required by law or to protect legitimate legal rights.
5. Cookies and Similar Technologies
Our website may use essential cookies for functions such as shopping carts, account sessions, security and preferences. Optional analytics or marketing technologies may be used where configured and permitted by applicable law. You can manage cookies through your browser and any consent controls available on the website. Disabling essential cookies may prevent some shopping features from working.
6. International Handling and Security
Because we serve international customers and use online service providers, information may be processed or stored outside Hong Kong or your country of residence, subject to applicable legal requirements. We use reasonable technical and organizational measures to protect information, including access controls and encrypted connections where applicable. No website or transmission method is completely risk-free.
7. Retention
We retain information only for as long as reasonably necessary for customer service, order fulfillment, legal and tax obligations, dispute handling and security, taking account of the nature of the information and applicable requirements. We then delete, anonymize or securely dispose of it where appropriate.
8. Your Choices and Rights
Depending on applicable law, you may have rights to request access to or correction or deletion of personal information, object to or restrict certain processing, withdraw consent where processing is based on consent, or unsubscribe from marketing. We may need to verify your identity before responding and may be required to retain some records by law. Contact support@sailtel.com to make a request.
9. External Websites and Children
Links to third-party sites are governed by those sites’ own policies. Our website and professional networking products are not directed toward children, and we do not intentionally solicit personal information from children.
10. Updates to This Notice
We may update this Privacy Policy to reflect changes in our services, legal requirements or data practices. The current version will be posted on this page with an updated effective date.
Effective date: 10 October 2026
Privacy contact: support@sailtel.com