1. Website Operator and Scope
Welcome to Sailtel. The website www.sailtel.com is operated by kangsien Limited, a company registered in Hong Kong, trading under the Sailtel brand. These Terms & Conditions apply to your access to the website and purchases placed through it. For assistance, contact support@sailtel.com.
2. Products and Technical Information
Sailtel offers networking equipment and related products, including industrial Ethernet hardware, PoE power products and optical connectivity equipment. Product descriptions, specifications, compatibility guidance, drawings and illustrations are intended to help customers select appropriate items. Check the stated model number, input voltage, supported network standards, form factor and compatibility before purchasing. If you need confirmation for a particular application, contact our team before ordering. We may correct typographical errors or update descriptions and availability.
3. Prices, Orders and Availability
Prices are shown in the currency displayed on the website (generally US dollars unless otherwise indicated). Any taxes, shipping costs or other charges applicable to your order should be presented during the purchasing process or confirmed with you before the order is finalized. Submitting an order does not guarantee acceptance. We may contact you to resolve availability, pricing, address, compliance or payment issues. An order is accepted when we confirm it for fulfillment; we will communicate with you if an order cannot be accepted or must be canceled.
4. Payments
Available payment methods are those actually offered at checkout at the time of purchase. Third-party payment processors, where enabled, may apply their own terms and security requirements. We do not request full payment card details by email. Please contact us if payment cannot be completed or you need a formal quotation.
5. Shipping, Duties and Delivery
Delivery options depend on destination, stock availability, applicable export restrictions and carrier service. Estimated delivery dates are estimates and may change due to customs clearance, carrier disruption or other factors beyond reasonable control. Unless clearly specified otherwise in writing or at checkout, destination-country import duties, taxes and customs charges may be payable by the recipient. See our Shipping, Returns & Refunds Policy for return procedures and related information.
6. Returns, Refunds and Warranty
Return eligibility, instructions, responsibilities for return shipping and available remedies are described in the Shipping, Returns & Refunds Policy and any applicable product-specific warranty. Contact support@sailtel.com with your order reference before sending a return. Your mandatory statutory rights, where applicable, are not excluded or limited by these terms.
7. Business Use and Installation
Many Sailtel products are designed for professional or industrial networking applications. Customers are responsible for reviewing local installation requirements, selecting compatible equipment and power supplies, and following the product’s safety instructions and applicable standards. Do not use products outside their stated electrical, environmental or functional limits.
8. Website Content and Intellectual Property
Unless otherwise indicated, website content, photographs, descriptions and trademarks are owned by Sailtel, its business operator or their respective licensors. You may use product information for evaluating or purchasing Sailtel goods, but must not reproduce substantial website materials for unrelated commercial purposes without authorization. References to third-party brands or standards do not by themselves imply endorsement or affiliation.
9. Liability and Availability
We take reasonable care to keep the website and product information accurate and available, but temporary interruptions or inaccuracies may occur. To the extent permitted by applicable law, our responsibility for losses connected with a purchase or use of the website is subject to any product-specific written agreement and mandatory legal rights. Nothing in these terms excludes liability that cannot lawfully be excluded, or rights and remedies provided under applicable consumer protection law.
10. Privacy and Changes
Our Privacy Policy explains how personal information is handled. We may update these terms for future website use or purchases by posting an updated version. The terms relevant to an accepted order will not be retroactively changed to remove statutory rights.
11. Governing Law and Contact
Except where mandatory local law provides otherwise, these terms are governed by the laws of Hong Kong. If a dispute arises, please contact us first so we can try to resolve it promptly.
Business operator: kangsien Limited
Registered address: Flat 917B, 9/F, Tower A, New Mandarin Plaza, No. 14 Science Museum Road, Tsim Sha Tsui, Yau Tsim Mong, Kowloon, Hong Kong
Email: support@sailtel.com
Effective date: 10 October 2026